Terms & refunds

Seraph Packs makes the 3D assets shown on this website. Purchases are made through Gumroad, which sells the products to you as the seller (merchant of record). When you buy, you buy from Gumroad, under Gumroad's terms, and Gumroad handles the payment, any sales tax or VAT, your receipt and the download. These terms cover what you get from Seraph Packs: the files, the licence, support and updates. If you are a consumer, you also keep any mandatory protections of the country you live in.

What you're buying

Digital files (3D assets and related content) delivered by download, with the licence shown on the Licence page and included in every download as LICENSE.txt. Each product page here lists the contents, formats, size and compatibility.

Prices and payment

Prices on this website are in US dollars. Gumroad may show the price in your own currency and adds any sales tax or VAT that applies where you live; the total is shown at Gumroad's checkout before you pay. Payment is handled entirely by Gumroad. This website never sees your card or payment details.

Delivery and right of withdrawal

After payment, Gumroad gives you the download straight away: through the link in your receipt email and in your Gumroad library. Because digital content is delivered immediately, the usual 14-day right of withdrawal can end once the download is made available, if you agree to that at checkout. Gumroad's checkout and terms explain how this applies to you.

Refund policy

No refunds for change of mind. The files are delivered instantly and can't be returned, so purchases are final once the download is available. This is the same policy shown on each pack's Gumroad page.

Broken or wrong files are always put right. If a file is broken, missing or doesn't match its description, contact us at the email on the Contact page with your Gumroad receipt. We will fix it or send a corrected file, and if that isn't possible we will arrange a full or partial refund through Gumroad, as consumer law requires. Refunds are paid back the same way you paid.

Age

You must be at least 18 to buy, or have a parent's or guardian's permission. Gumroad's own rules also apply.

Updates

When a pack is updated, the new version appears in your Gumroad library at no extra cost.

Complaints

Please contact us first. Questions about payment, charges or receipts can also go to Gumroad support. If we can't agree, consumers in Norway can ask the Norwegian Consumer Council (Forbrukerrådet) for mediation, and unresolved cases can go to the Consumer Complaints Board (Forbrukerklageutvalget).